Shipping policy

Shipping Policy

Last updated: [23.07.2026]

Thank you for shopping with us.

We are committed to providing reliable international shipping and a smooth delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as the responsibilities of both our customers and our fulfillment partners throughout the shipping process.

Please read this Policy carefully before placing an order.

 

1. Complimentary Standard Shipping

We are pleased to offer complimentary standard shipping on all eligible orders unless otherwise stated on the product page or during checkout.

Our complimentary shipping service is selected to provide the best overall balance between delivery time, shipping reliability, package security, and operational efficiency.

From time to time, certain products, destinations, promotional offers, or special circumstances may require different shipping conditions. Any such exceptions will be clearly indicated before your order is completed.

 

2. Order Processing

Orders begin processing after payment has been successfully authorized.

Most orders are processed within 1–5 business days.

Processing time may vary depending on several factors, including:

• product availability;
• supplier inventory;
• warehouse workload;
• quality inspections;
• payment verification;
• seasonal demand;
• public holidays.

Business days do not include weekends or public holidays observed by our fulfillment partners or shipping carriers.

Processing time and shipping time are separate stages of the fulfillment process.

 

3. Order Fulfillment

To provide efficient international service and maintain a broad product selection, we work with trusted third-party fulfillment, warehousing, sourcing, manufacturing, and logistics partners.

Depending on the product ordered, your shipment may be:

• sourced from one of several fulfillment facilities;
• inspected for quality before shipment;
• securely packaged;
• prepared for export;
• shipped from the warehouse best suited to your destination.

Our fulfillment network allows us to improve product availability, reduce shipping times where possible, and maintain consistent service quality.

 

4. Shipping Costs

Unless otherwise stated during checkout or on a specific product page, all eligible orders include complimentary standard shipping.

No separate shipping charge will be added during checkout for orders qualifying for complimentary shipping.

If optional expedited shipping services become available in the future, any additional charges will always be clearly displayed before payment is completed.

 

5. Shipping Methods

Shipping methods are selected based on several operational factors, including:

• destination country;
• package size and weight;
• warehouse availability;
• carrier performance;
• customs requirements;
• operational efficiency.

For orders eligible for complimentary shipping, we reserve the right to select the shipping carrier or shipping service that we reasonably believe provides the most reliable overall service.

Where operationally necessary, we may use an equivalent shipping carrier or shipping service without prior notice, provided that doing so does not materially reduce the expected level of service.

 

6. Shipping Destinations

We currently sell and ship exclusively to addresses within the United States. We do not process or fulfill orders intended for delivery outside the United States.

Should we expand or adjust our shipping destinations in the future, this may change due to carrier availability, customs regulations, legal restrictions, sanctions, operational limitations, or changes affecting our fulfillment network.

Certain remote, rural, military, island, or otherwise restricted locations may require additional delivery time or may not be eligible for shipment.

If we are unable to deliver to your selected destination after your order has been placed, we will contact you to discuss available options, which may include cancellation and a full refund.

 

7. Estimated Delivery Times

Estimated delivery times displayed on our website or during checkout are provided for informational purposes only.

Delivery estimates begin after your order has completed processing and has been shipped.

Actual delivery times may vary due to circumstances beyond our reasonable control, including but not limited to:

• customs inspections;
• carrier delays;
• transportation disruptions;
• severe weather;
• public holidays;
• destination-country regulations;
• government actions;
• security inspections;
• high shipping volumes;
• local delivery conditions.

Estimated delivery dates are not guaranteed and should not be interpreted as guaranteed delivery commitments.

 

8. Tracking Information

Where tracking is available for the selected shipping method, tracking information will be provided after the shipment has been dispatched.

Tracking information is generated and updated by independent shipping carriers.

Tracking updates may not appear immediately after shipment and may occasionally be delayed while the package is in transit, undergoing customs clearance, or being transferred between logistics providers.

The absence of recent tracking updates does not necessarily indicate that a shipment has been lost.

 

9. Multiple Shipments

To improve fulfillment efficiency and product availability, items purchased within the same order may occasionally be shipped separately.

If an order is divided into multiple shipments:

• no additional shipping charges will apply;
• each shipment may have its own tracking number;
• shipments may arrive on different dates;
• delivery may be completed by different shipping carriers.

Partial delivery of an order does not necessarily indicate that any remaining items have been lost.

 

10. Customs Duties, Taxes and Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country's customs or governmental authorities.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

Customers are also responsible for providing any documentation or information required by customs authorities to complete the import process.

We are not responsible for delays caused by customs inspections, customs clearance procedures, or the assessment of import duties or taxes.

 

11. Delivery Delays

Although we make every reasonable effort to facilitate timely delivery, international shipping is subject to many factors beyond our control.

Delivery delays may occur due to:

• customs inspections;
• severe weather;
• transportation disruptions;
• carrier operational issues;
• government actions;
• public holidays;
• high shipping volumes;
• supplier or warehouse delays;
• destination-country import procedures;
• force majeure events.

If your shipment is significantly delayed, please contact our customer support team.

Where appropriate, we will investigate the shipment together with our fulfillment partners and shipping carriers.

Eligibility for refunds, replacements, or other after-sales resolutions relating to shipping delays is determined in accordance with our Refund & Return Policy.

 

12. Address Changes

Customers are responsible for verifying that their shipping address is complete and accurate before placing an order.

Requests to change the shipping address should be submitted as soon as possible.

Address changes can usually be accommodated only before an order enters fulfillment or shipment preparation.

Once processing or shipment has begun, we cannot guarantee that address changes will be possible.

If a carrier agrees to redirect or reroute a shipment after dispatch, any additional charges imposed by the carrier may be the responsibility of the customer.

 

13. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including:

• recipient name;
• street address;
• apartment, suite, or unit number where applicable;
• city;
• postal code;
• telephone number where required.

We are not responsible for delays, failed deliveries, returned shipments, or additional expenses resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If an order has already entered fulfillment before an address correction request is received, changes may no longer be possible.

 

14. Failed Deliveries

A shipment may be returned, delayed, or considered undeliverable if:

• the delivery address is incorrect or incomplete;
• the recipient refuses delivery without a valid reason;
• the shipment is not collected within the carrier's holding period;
• customs clearance requirements are not completed;
• required import documentation is not provided;
• the carrier is unable to contact the recipient where required.

If a shipment is returned due to circumstances for which the customer is responsible, additional shipping charges may apply if the customer requests that the order be reshipped.

 

15. Lost Packages

If you believe your shipment has been lost during transit, please contact us as soon as reasonably possible.

We will investigate the shipment together with our fulfillment partners and the shipping carrier.

Depending on the shipping method, tracking information, carrier investigation, destination country, and the circumstances of the shipment, we may provide one of the following resolutions where appropriate:

• a replacement shipment;
• a refund;
• another reasonable after-sales solution.

Additional information or documentation may be requested where reasonably necessary to complete the investigation.

 

16. Orders Marked as Delivered

If tracking information indicates that your shipment has been delivered but you cannot locate it, we recommend that you first:

• verify the shipping address provided with your order;
• check around your property and any designated safe delivery locations;
• ask household members, neighbors, reception staff, or building management whether the package was received on your behalf;
• contact the shipping carrier or local postal operator.

If the shipment still cannot be located, please contact us as soon as possible.

Where reasonably necessary, we may request documentation or confirmation from the local postal operator or shipping carrier before determining whether a replacement, refund, or other after-sales solution is available.

 

17. P.O. Boxes and Restricted Delivery Areas

Certain products, shipping methods, or destinations may not be eligible for delivery to P.O. Boxes, military addresses, freight forwarding services, or other restricted delivery locations.

Where delivery restrictions apply, we may contact you to request an alternative shipping address or discuss available shipping options.

If no suitable delivery option is available, we reserve the right to cancel the order and issue a full refund.

 

18. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

• applicable laws or regulations;
• carrier limitations;
• product characteristics;
• customs requirements;
• transportation safety regulations;
• destination country restrictions.

If we are unable to ship an item after your order has been placed, we will notify you as soon as reasonably possible and, where appropriate, offer an alternative solution or issue a full refund.

 

19. Shipping Insurance

Unless expressly stated during checkout, shipping insurance is not included with your order.

Where shipping protection or shipping insurance is offered in the future, its availability, terms, and conditions will be clearly presented before payment is completed.

Nothing in this section limits your statutory consumer rights under applicable law.

 

20. Force Majeure

We shall not be responsible for shipping delays, delivery interruptions, or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

• natural disasters;
• floods;
• earthquakes;
• fires;
• severe weather;
• pandemics or epidemics;
• war;
• terrorism;
• civil unrest;
• labor disputes;
• transportation disruptions;
• customs inspections;
• government actions;
• import or export restrictions;
• supplier interruptions;
• fulfillment partner interruptions;
• carrier delays;
• postal service interruptions;
• cyberattacks;
• power outages;
• internet or telecommunications failures.

Where reasonably possible, we will make commercially reasonable efforts to minimize the impact of such events.

 

21. Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Any changes become effective upon publication on this website unless otherwise required by applicable law.

The version of this Policy in effect at the time an order is placed will generally apply to that order unless a change is required by law.

 

22. Related Policies

This Shipping Policy should be read together with our:

• Terms of Service;
• Refund & Return Policy;
• Privacy Policy.

If any inconsistency exists between these documents, they should be interpreted together to the fullest extent possible in accordance with applicable law.

 

23. Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact us.

Email: [aeste.store1@gmail.com]

Our customer support team will make reasonable efforts to respond as promptly as possible and assist you with any shipping-related questions or concerns.